Full-Time Service Delivery Manager
* Service Delivery Manager * Business Development * People Management Gilbert Meher is currently working with the leading provider of insourcing services to the NHS. Due to continued expansion, they’ve just opened a new office in Edinburgh, Scotland. They are looking for a Service Delivery Manager to ensure the efficient and effective operation of service delivery contracts for Scotland. This will include the management of office staff, efficient and effective running of the operational team and maintaining and developing relationships with host NHS organisations. Key Responsibilities * To influence and negotiate with a multidisciplinary team and external partners and NHS stakeholders to develop personalised and quality services. * To help produce plans and strategies that will develop and grow the business. * To develop all staff to carry out their duties and responsibilities to the highest standard by providing comprehensive induction, mandatory and ongoing development training and coaching. * To be the key decision maker within the operational team and act as a troubleshooter. * To lead, direct, supervise, develop and support staff to provide the range of services that are required to ensure the safe and flexible delivery of contract requirements * To ensure operations are appropriately resourced to deliver/achieve customer satisfaction and service performance standards. Person Specification * At least 2 years’ experience managing a team in a diverse, fast-paced commercial service delivery environment * Significant demonstrable experience of human resources management including recruitment and selection of staff, performance management, attendance management, appraisal and development. * Experience of working in the medical sector (preferably in the NHS) * Holds a recognised qualification in management and leadership or has the equivalent demonstrable experience of building, managing, motivating and leading teams * Has excellent organisational, communication and presentation skills * Can be flexible and responsive to business demands This is a fantastic opportunity for an experienced healthcare professional to join a company that’s on a robust growth trajectory. They’re offering an excellent compensation package and scope for this role to turn into a GM – Scotland position. Those without the necessary qualifications need not apply.
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